Payment Pilot Customer Service

Account concerns during participation in the pilot, detail regarding pilot Metrorail stations and Metrobus routes.

By Telephone:
(202) 962-6377
Monday – Friday: 8:00 am – 6:00 pm

Closed on Veteran’s Day, Thanksgiving, Christmas and New Year’s Day

By email:

Metro Information

Information on Metrobus and rail schedules, fares, parking, Bike & Ride program and more.

Monday – Friday: 6 am – 8:30 pm
Saturday and Sunday: 7 am – 8:30 pm

TTY: 202-638-3780

For other contacts at Metro, click here.